Product Returns

Exchange/Return Term and Conditions

  1. ByPhyta.com receive exchange/return as long as the products are still new (never used, not contaminated, no torn) and with our tag still intact.

  2. Your exchanged/returned items should be on logistic courier within 7 days since you have received the items. Please notify us beforehand by sending an email to support@byphyta.com or Contact Us with the details of the items you want to exchanged/returned.

  3. Return/Exchange will be processed immediately after we receive the items at our warehouse. 

  4. For return/exchange caused by our shipping handling mistake (eg. wrong products shipped), we will bear all additional shipping fee.

  5. For other reason for return/exchange, the customer shall bear the additional shipping fee (both shipping from customer to us and from us to customer).

  6. Exchange with more expensive items requires the customer to pay the difference in price, while exchange with cheaper items will get the refund of the difference in price.

  7. For a return, you can choose either refund the money or refund via store credit in which you can use to offset your next purchase.

  8. Voucher code with minimal purchase or free shipping will be recalculated for returned order, except if you are choosing refund via store credit. 

  9. Please allow us up to 7 working days to process your exchange/return.